Managed Services

CIO and CTO as a Service: Ongoing, Interim, and Supplemental Executive Advisory Services

“C” level technology leadership without all the cost.

In today’s technology driven world many small and medium size businesses could benefit from strong technology leadership with their business goals in mind. Often the role of Chief Information Officer (CIO) (Project Management, Data Security, Infrastructure and Application Operations), and Chief Technology Officer (CTO) (Architecture and Engineering), are missing from the executive team or filled by an “IT Person” that the company could “afford” but that does not bring the experience or leadership required to effectively support the business.

CIOs / CTOs must have a focus on aligning technology with your overall business objectives to provide support for and add to the overall business bottom line. Your technology leadership needs to be Advisor, Planner, Negotiator, Manager and Visionary for the technologies your business leverages, but how can you afford all of that? CIO and CTO as a Service! Whether you are looking for a long term solution, interim services during a time of transition, or augmenting your staff with executive level advisory services RSC Solutions has the service to fit your needs.

 

Development and Consulting Services

RSC provides talented development resources to augment existing teams, or to form new teams for quickly ramping up a new project. We cover a variety of disciplines, including:

  • Java Design and Development
  • User Interface Design and Development
  • Quality Assurance
  • Database Administration and Programming
  • ETL Development
Infrastructure Services

RSC partners with our clients as a trusted advisor and provides services across all aspects of their technology infrastructure services.

  • Architecture and Design
  • Implementation
  • Operational Support
  • Technology Lifecycle Management

Technology ages and business requirements change, RSC provides our customers expertise across the board from requirements gathering and technology selection to implementation and migration services. The RSC migration methodology takes a client-focused and tailored approach. A combination of industry best practices and tools are used, while working with our clients to adapt to their existing environment and processes. Our services bring experienced resources and proven analytic tools which will be incorporated into your environment to deliver smooth and successful migrations. The RSC migration methodology is broken down into four main phases.

  • Discovery and Planning
  • Detailed Mapping and Design
  • Business Impact Analysis and Change Management
  • Migration and Validation

 

BPO Services

RSC provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The value proposition is based on RSC's long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.

RSC hosts a unique entrepreneurial work environment that caters to the needs and requirements of its clientele by offering low cost, high performance solutions.

By offering customizable and dedicated telecom solutions for inbound and outbound calls as well as chat and email processing, RSC specializes in high end customer service, difficult sales and lead generation as well as post sale retention services.

Clients of RSC have become strategic partners utilizing the company for new ways of revenue generation and relationship management services. Our team consists of leading professionals in the Costa Rican market with proven experience, language and technical skills.